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19th-Nov-2007 08:55 pm
So, we have gas for heat, but that's it - the stove and water heater are both electric. Our gas company charges a $10 per month "monthly charge" no matter what your usage is (in addition to your usage charges.) The best explanation I've been able to get out of them is that it "covers when someone has to come out to your house and stuff, so that we don't have to charge you every time." Okfinewhatever. Well, last spring I didn't want to keep paying $10 a month for something we weren't going to need when it was 100 degrees out, so I called them to see if I could suspend the account or something. "Oh, you can do a seasonal disconnect. When you need it back on in the fall, just call for a reconnect." At no point during the phone call last spring, or the phone call this fall to get it hooked back up, did anyone mention the $85 reconnect fee that showed up on our bill this month. If they had, we would have just paid the $10 a month all summer.


I called customer service, they're escalating it to billing, billing will call me, blah blah blah this is going to be a pain in the ass. I can't wait until we're off the grid.

(Gas heat is our only choice; we're in a rental. Well, other than portable electric heaters, which 1) would use a lot of energy, heating the whole place and 2) are specifically prohibited in our lease. Not that anyone is going to come check, but still.)
20th-Nov-2007 06:51 am (UTC)
"Basic Services Charges" are pretty common. Both the Electric and the Gas companies up here have them.
20th-Nov-2007 12:48 pm (UTC)
Ah. It's been years since I've had gas, and the roommate paid the bill and I paid her, then. The electric doesn't have it here.

I don't even want the whole $85 credited back; I'll happily take $85 - the monthly fee for the months it was off. I just wouldn't have taken the seasonal disconnect if I'd been warned about the fee.
20th-Nov-2007 02:59 pm (UTC)
Yeah, I'd want my $85 back if I were you too. Good luck.
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