and they're paying the tow bill, even if they don't realize it yet. =)
the lady at the auto shop was pretty stupid:
me: "hi, i brought in a car for service last week, and it died on me in the middle of the road, and it's doing the same thing again."
her: "well, would you like to bring it by and we'll take a look?"
me: "well, considering it's not moving that would be hard, now wouldn't it?"
i usually try not to be short with service industry folks, being in a service industry myself, but man, how stupid do you get?