me: "ok, fair enough, can you email me over the error that you're getting so i can see what it is?"
customer: "well, it's a SQL error."
me: "that's fine, send it on over so i can take a look."
[sorry, i left my crystal ball at home today]
customer: "but it's against our line of code, it won't mean much to you."
[then why the hell are you calling me? =)]